Customer Service Beltis
Structured, continuous, and personalized service for your company.
Beltis Customer Service Center offers structured, personalized, and continuous support — from Service Desk to Field Service — for companies that need efficient technical support without compromising quality.
Our Differentials
Humanized Management
Team trained for empathy and excellence in end-user support.
National Coverage
Presence in over 220 cities in Brazil and support in multiple languages.
Real-Time Metrics
Executive dashboards with KPIs and SLAs continuously monitored.
Standardized Processes
ITIL methodology with well-defined workflows and updated knowledge management.
Compliance and Security
Operations in compliance with LGPD, ISO 27001, and quality standards.
ISO Certifications
Certified management with international quality standards and auditable processes.
Benefits for Your Company
Operational Cost Reduction
Turn fixed costs into variable with a scalable service model.
Resolution Agility
Reduced average handling times (AHT) with intelligent automation.
Specialized Team
Dedicated, trained, and certified professionals for each support level.
Continuous Monitoring
24x7 visibility with proactive alerts and regular performance reports.
Continuous Improvement
PDCA cycle applied for constant evolution in service processes.
Full Availability
24x7x365 service center, uninterrupted, for your entire operation.
Total Customization for Your Business
Customized Structure
According to client needs. On-demand scalability.
Multilingual Support
Support in multiple languages. Native and trained teams.
Support Levels
Configurable L1, L2, L3. Customized SLAs.
Dedicated or Shared Teams
Model flexibility. Resource optimization.
24x7x365 Schedule
Full coverage without interruptions. Planned shifts and schedules.
Geographic Coverage
Regional Offices:
220+ cities
of coverage in Brazil and LATAM
Why hire Beltis Customer Service?
Reduction of fixed costs. Measurable ROI in every operation.
Access to technologies and knowledge. Updated platforms.
Focus on core business. Strategic delegation of support.
Specialist employees. Continuous and updated training.
Service process administration. Real-time metrics.
Our Service Structure
Support in the required language
Multidisciplinary team
Focal point of service
Personalized monitoring
Continuous management
Service deadlines respected
Structured Knowledge Management
Solid foundation for service excellence
Organizational Culture
Focused on sharing. Updated knowledge base.
Organizational Structure
Clear and defined hierarchy. Escalation points.
SLAs and Levels
Well-defined L1, L2, and L3. Guaranteed response times.
Service Types
Incidents, requests, problems. Standardized processes.
Software/Hardware Resources
Complete and updated inventory. CMDB integration.
Human Resources
Skills mapping. Specialized training.
Competitive Advantages
Permanent Monitoring
IT infrastructure monitored 24x7. Proactive incident detection.
Time Optimization
Reduced resolution time. Intelligent automation.
Reports and Indicators
Real-time dashboards. Customized KPIs.
Downtime Reduction
Minimized outages. Efficient recovery plans.
Why Beltis Customer Service Center?
What makes us unique in customer service.
Uninterrupted Availability
Non-stop service. Structured and scheduled shifts for maximum coverage.
Multilingual Teams
Support in multiple languages. Native and trained agents for each market.
Real-Time Indicators
Live dashboards. Customized reports and guaranteed SLAs.
On-Demand Scalability
Growth without limits. Structure that keeps up with your business.
ISO Certifications and Compliance
Data security. Adherence to best practices and regulations.
Operational Risk Management
Guaranteed continuity. Structured contingency and backup plans.
Continuous Improvement with PDCA Cycle
Plan
Define objectives and processes
Do
Implement what was planned
Check
Monitor and measure results
Act
Correct and standardize improvements
Compliance and Security
Documentation Book
Complete and organized documentation
Information Security
Certification and data protection
ISO Certifications
Compliance with international standards
Various Insurance
Full coverage for peace of mind
Customer Service in Numbers
Years in the Market
National and Global Clients
Active Service Centers
Technical Services/Year
Cities and Bases
Certifications
Clients and Cases
Whether in services, industry, or retail, we have the trust of partner clients for delivering excellent services.
