24x7x365 Availability

Managed IT Service Desk and 24/7 NOC

Structured, continuous, and personalized service for your company.

Beltis Customer Service Center offers structured, personalized, and continuous support — from Service Desk to Field Service — for companies that need efficient technical support without compromising quality.

Differentials

Our Differentials

Humanized Management

Team trained for empathy and excellence in end-user support.

National Coverage

Presence in over 220 cities in Brazil and support in multiple languages.

Real-Time Metrics

Executive dashboards with KPIs and SLAs continuously monitored.

Standardized Processes

ITIL methodology with well-defined workflows and updated knowledge management.

Compliance and Security

Operations in compliance with LGPD, ISO 27001, and quality standards.

ISO Certifications

Certified management with international quality standards and auditable processes.

Benefits

Benefits for Your Company

Operational Cost Reduction

Turn fixed costs into variable with a scalable service model.

Resolution Agility

Reduced average handling times (AHT) with intelligent automation.

Specialized Team

Dedicated, trained, and certified professionals for each support level.

Continuous Monitoring

24x7 visibility with proactive alerts and regular performance reports.

Continuous Improvement

PDCA cycle applied for constant evolution in service processes.

Full Availability

24x7x365 service center, uninterrupted, for your entire operation.

Flexibility

Total Customization for Your Business

Customized Structure

According to client needs. On-demand scalability.

Multilingual Support

Support in multiple languages. Native and trained teams.

Support Levels

Configurable L1, L2, L3. Customized SLAs.

Dedicated or Shared Teams

Model flexibility. Resource optimization.

24x7x365 Schedule

Full coverage without interruptions. Planned shifts and schedules.

Presence

Geographic Coverage

Headquarters:São Paulo - SP

Regional Offices:

Brasília - DF

Rio de Janeiro - RJ

Nova Lima - MG

Fortaleza - CE

Coverage: Brazil and Latin America

220+ cities

of coverage in Brazil and LATAM

Advantages

Why hire Beltis Customer Service?

Costs

Reduction of fixed costs. Measurable ROI in every operation.

Modernization

Access to technologies and knowledge. Updated platforms.

Organizational

Focus on core business. Strategic delegation of support.

People

Specialist employees. Continuous and updated training.

Management

Service process administration. Real-time metrics.

Structure

Our Service Structure

24x7x365

Support in the required language

Multidisciplinary team

Focal point of service

Personalized monitoring

Continuous management

Service deadlines respected

Knowledge

Structured Knowledge Management

Solid foundation for service excellence

Organizational Culture

Focused on sharing. Updated knowledge base.

Organizational Structure

Clear and defined hierarchy. Escalation points.

SLAs and Levels

Well-defined L1, L2, and L3. Guaranteed response times.

Service Types

Incidents, requests, problems. Standardized processes.

Software/Hardware Resources

Complete and updated inventory. CMDB integration.

Human Resources

Skills mapping. Specialized training.

Results

Competitive Advantages

99.9% uptime

Permanent Monitoring

IT infrastructure monitored 24x7. Proactive incident detection.

-40% avg time

Time Optimization

Reduced resolution time. Intelligent automation.

Weekly reports

Reports and Indicators

Real-time dashboards. Customized KPIs.

-60% downtime

Downtime Reduction

Minimized outages. Efficient recovery plans.

Differentials

Why Beltis Customer Service Center?

What makes us unique in customer service.

24x7x365

Uninterrupted Availability

Non-stop service. Structured and scheduled shifts for maximum coverage.

Multilingual

Multilingual Teams

Support in multiple languages. Native and trained agents for each market.

Metrics

Real-Time Indicators

Live dashboards. Customized reports and guaranteed SLAs.

Flexible

On-Demand Scalability

Growth without limits. Structure that keeps up with your business.

Quality

ISO Certifications and Compliance

Data security. Adherence to best practices and regulations.

Protection

Operational Risk Management

Guaranteed continuity. Structured contingency and backup plans.

Methodology

Continuous Improvement with PDCA Cycle

Plan

Check

Act

Plan

Define objectives and processes

Do

Implement what was planned

Check

Monitor and measure results

Act

Correct and standardize improvements

Security

Compliance and Security

Documentation Book

Complete and organized documentation

Information Security

Certification and data protection

ISO Certifications

Compliance with international standards

Various Insurance

Full coverage for peace of mind

Total transparency and adherence to best practices

Numbers

Customer Service in Numbers

25+

Years in the Market

1.000+

National and Global Clients

50+

Active Service Centers

1.000.000

Technical Services/Year

220+

Cities and Bases

30+

Certifications

Clients and Cases

Whether in services, industry, or retail, we have the trust of partner clients for delivering excellent services.

Partners

The partners and platforms behind our consulting, cloud, backup, security and monitoring services.

HPE
Cervello
N-able

Brands and logos belong to their respective owners. Mention indicates a commercial partnership or the team's technical command.

Frequently Asked Questions about the Service Center

What is the difference between Help Desk and Service Desk?

Help Desk resolves isolated user incidents. Service Desk is the single point of contact for IT, structured on ITIL v4: it manages incidents, requests, problems and changes, with a service catalog, SLAs and MTTR and satisfaction reports. Beltis runs the full model, integrated with the NOC.

What do N1, N2 and N3 support mean?

N1 is the first response and resolution of simple tickets; N2 handles specialized technical issues; N3 involves engineers for complex infrastructure, network or systems problems. The Beltis center covers all three levels, escalating without the client reopening the ticket.

Does the service center operate 24x7?

Yes. Infrastructure monitoring and support run continuously, 24 hours a day, 7 days a week, with service levels defined by contract.

Which ITSM platforms does Beltis use?

The operation runs on market-standard ITSM platforms, selected according to each client's environment, with SLA, MTTR and satisfaction (CSAT) reporting.

How much does it cost to outsource the service desk?

Pricing is built on the design of the operation, not on a fixed figure: number of users supported, coverage window (business hours or 24x7), languages, support levels (N1, N2, N3), response and resolution SLAs, and historical ticket volume. Common models are price per user/month, per ticket, or per dedicated team. Beltis sizes the operation from your real ticket volume and presents the model with the best cost per resolved ticket — request a quote with your operation's data.

How long until the service desk goes live?

The transition follows an onboarding plan: mapping the service catalog and knowledge base, configuring the ITSM platform, training the team, and assisted operation before full go-live. Small, well-documented operations ramp up quickly; environments with multiple systems, integrations and historical data migration require a phased schedule. The firm timeline comes out of the transition design.