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Brazil and Latin America

IT Field Service in 220+ Cities

In-person technical service with national and international capillarity. Field Service expertise to ensure your business continuity.

Beltis offers IT Field Service for companies seeking a reliable, secure technological structure aligned with their business objectives. From planning to execution, our team works directly in the field, ensuring installation, maintenance, and technical support with proven quality, ensuring the continuity and proper functioning of technological environments.

Geographical Presence

Our Bases

São Paulo - SP

Headquarters

Headquarters

Brasília - DF

Regional

Rio de Janeiro - RJ

Regional

Nova Lima - MG

Regional

Fortaleza - CE

Regional

Robust structure to serve with agility in any location.

+220

Cities Served

SP
RJ
MG
DF
RS
PR
SC
BA
PE
CE
And much more
24/7 Available
100% Brazil Coverage
LATAM Ready

Focal Point: Centralized management with direct communication to facilitate your control.

Field Service

Operational and technical efficiency wherever your company is.

Triggered when remote support is not sufficient to solve the issue

Service and support through resources destined for on-site assistance

Multidisciplinary team

Focus on the operationalization and management of field services

Expertise with Own Structure

Certifications

Awards

Approved Partners

Proper Tools

Execution Guarantee

100% focus on delivery

Why Beltis Field Service?

Costs

Reduction of fixed costs. Resource optimization.

Modernization

Access to technologies and knowledge. Updated equipment. Modern methodologies.

Organizational

Focus on core business. Strategic technical delegation. Operational efficiency.

Capillarity

National service with a focal point. +220 cities covered. Local presence, central management.

Management

High-quality on-site technical service. Detailed reports.

Team of Specialists

On-site Technical Service

Guaranteed physical presence. Agile local resolution.

Multidisciplinary Team

Various technical specialties. Varied expertise for each demand.

Own or Shared Management

Flexible model. Adaptation to client needs.

Trained and Approved Professionals

Updated technical certifications. Guaranteed continuous training.

Proper Tools

Certified professional equipment. State-of-the-art technology available.

National Service

Total capillarity in +220 cities. Brazil and LATAM coverage.

Competitive Differentials

Reduced Service Times

Aggressive SLA with guaranteed fast response.

24/7 Call Center

Total availability. Continuous support always.

Aggressive SLAs

Clear commitments and contractual guarantees.

Service Monitoring

Proactive tracking. Preventive alerts.

Structure Standardization

Uniform processes. Consistent quality.

Post-Validation Billing

Payment after confirmation. Total transparency.

Close and Effective Management

Direct follow-up. Constant communication.

No Termination Fine

Contractual flexibility.

Safety and Protection

Life Insurance

Complete coverage for employees and family protection.

Proper Tools

Certified equipment with preventive maintenance.

Personal Protective Equipment

Complete and certified PPEs. Continuous supply.

Training and Certifications

Constant qualification. Periodically renewed certifications.

Compliance with NRs

NR 06, NR 10, NR 33, and NR 35. Total compliance.

NR 06
NR 10
NR 33
NR 35

Continuous Improvement

Plan
Do
Check
Act

Plan

Route optimization, resource allocation, and demand forecasting

Do

Scheduled services, local resolution, and documentation

Check

Response time KPIs, 1st visit resolution rate, and satisfaction

Act

Immediate corrections, specific training, and standardization

Beltis in Numbers

25+

Market Years

1.000+

Clients Served

20+

Global Clients

350+

Projects Delivered

220+

Cities Served

10+

Practiced Languages

Compliance and Protection

Documentation Book

Documented field processes. Full traceability. Standard checklists.

Information Security

Protected data. Encrypted devices. LGPD compliance.

ISO Certifications

ISO 9001 (Quality) and ISO 27001 (Security).

Various Insurances

Civil liability, equipment, and employee life insurance.

Certified

Who Trusts Us

Leading companies using our Field Service.

Ahlstrom Munksjö logo
Allianz logo
Arval BNP Paribas logo
Baxter logo
Beckman Coulter logo
Cogent logo
Cytiva logo
Danaher logo
Danfoss logo
Diageo logo
Facebook logo
Flow Networks logo
Galderma logo
Google logo
Heinz logo
Hemmersbach logo
Iron Mountain logo
Lilly logo
Logicalis logo
Marelli logo
Metso Outotec logo
Motorola logo
NexusGuard logo
Novelis logo
Olympus logo
Prosegur logo
PWC logo
South32 logo
Telefónica logo
Thyssenkrupp logo

Frequently Asked Questions about Field Service

What is IT field service?
Field service is on-site technical support at the client's location. Beltis keeps technicians across more than 220 Brazilian cities, dispatched by an integrated Service Desk, for installing and maintaining servers, switches, access points, printers and workstations under a contractual SLA.
How quickly does a technician reach the site?
The response time is defined in the contractual SLA, according to the criticality of the ticket and the location. Unified management through the Service Desk lets you track each visit in real time.
Which regions of Brazil does field service cover?
Coverage is nationwide, with field teams in more than 220 cities, coordinated from the São Paulo headquarters and branches in Rio de Janeiro, Brasília, Belo Horizonte and Recife. Locations outside the network are served on a project basis.
Does field service handle one-off calls or only contracts?
The main model is a recurring contract with an SLA, which guarantees priority and predictable cost. One-off projects — rollouts, inventories and mass installations — are also handled under a fixed scope.
How much does a field service contract cost?
The contract is sized by the number of locations and assets covered, by criticality and the response SLA (the shorter the deadline, the larger the standby structure), by historical ticket volume, and by whether a resident technician is required at any site. Common models are a fixed monthly coverage fee, a price per call, or a combination of both. Beltis simulates the models against your real volume and shows which one delivers the lowest cost per visit.